Cover.Me wants to help you help your patients. We examine many stories and tons of data — learning from each. You need information, not anecdote, about real experiences, in real hospitals. With this in mind, we researched our data stores as well as current operating models to assess what is working, and what is not working.
These five books offer clues and insight into best practices in hospital administration. The beauty of these books is that they detail steps to building an extraordinary experience for your patients.
Here are 5 Books for Hospital Administrators.
1. If Disney Ran Your Hospital: 9½ Things You Would Do Differently
by Fred Lee
It promises to be a delightful journey. Lee was both a manager at Disney and clinical manager in a hospital. The author is a seasoned professional of the Northwest Missouri State University, and the institution has won the Missouri Quality Award. He connects his knowledge in both settings to explain how to manage today's hospital. He discusses the five behaviors that matter most to earn the loyalty of patients. Rather than consider the typical approach in writing about "The Disney Way," the book is filled with stories designed to open the lines of communication.
2. Patients Come Second: Leading Change by Changing the Way You Lead
by Paul Spiegelman and Britt Berrett
It is a guide to understanding that the employees are the key and how to transform patient care. The authors of this book are a president of a hospital and founder and CEO of a successful patient experience company. The message is urgent, but the delivery is friendly. They saw a need for action to focus on interpersonal skills and change the way you lead.
3. Management Lessons From Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
by Leonard L. Berry and Kent D. Seltman
There are lessons to apply to those inside and out of healthcare. This one comes from a 100-year-old brand. The book explains the spirit of the clinic and why it remains a medical mecca. It is about the service they provide and the engineering and art behind the operations. Their core values and their leaders symbolize the greatness to sustain the organization. There is not a superficial perspective. It offers actual historical and observation research of patients and staff.
4. Service Fanatics: How to build Superior Patient Experience the Cleveland Clinic Way
by James Merlino, MD
Service Fanatics is a timely book from another organization that’s a leader in patient experience. A physician who sat on the other side of healthcare details his father succumbing to disease. It took ten years for it to improve its low status. It is a roadmap rich with stories and examples of the patient experience. And using this knowledge to address the complexities of global healthcare.
5. The Antidote to Suffering: Compassionate Connected Care Can Improve Safety, Quality, and Experience
by Christine Dempsey
Some hail this work as a gift of learning and inspiration. It's a testimonial to pervasive suffering in the healthcare system. When experiencing sickness or injury, there is no excuse for inconveniences. Dempsey calls it Compassionate Connected Care; the answer for what constitutes good care, patient satisfaction, and caregiver engagement. It is a definitive argument for improving healthcare in specific ways.
We hope you find these books useful and learn as much as the Cover Me team has discovered in our research.